Help

Support

Need help with Aegis? You're in the right place.

Email us: support@nexrara.com
We respond within 2 business days.

Common questions

How do I reset my study plan?

Settings → Study plan → Redo study plan. You'll be guided through onboarding again. Your answer history is preserved.

How do I delete my account?

Settings → Danger zone → Delete account. Two-step confirmation requires you to type "DELETE" to confirm. This permanently removes your profile, study plan, every answer you recorded, and the account itself.

My readiness score is stuck on "Calibrating"

The readiness model needs at least 30 answered questions before it locks in. Until then, the score is an early estimate based on your onboarding confidence. Answer more questions and the "CALIBRATING" badge will disappear.

A question looks wrong or has the incorrect answer marked

Please email support@nexrara.com with:

We review reports and update content on a rolling basis.

I forgot my password

On the sign-in screen, the password reset flow is currently coming soon — email us in the meantime and we'll help.

My streak got reset

Streaks are calculated daily based on session timestamps. If you missed a day and your streak reset, that's expected behavior. If you answered questions yesterday and the streak still reset, email us with your account email and the dates.

Will my data sync between devices?

Yes — when you sign in with the same account on a new device, your profile, study plan, and answer history are all there.

Is the App available on Android?

Currently iOS only. Android is on the roadmap.

Does the App work offline?

You need an internet connection to sign in and to save your answers. Offline mode is on the roadmap.

Reporting bugs or security issues

For bugs: include device model, iOS version, and a screenshot if relevant.

For security vulnerabilities: put [Security] in the subject. We appreciate responsible disclosure and will respond promptly.

Important notices